| Integrating with Clients' Systems | 10 August 2007 |
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| Requirements |
AVR's client - a government organisation - required a solution to overcome the delays in delivery of transcripts due to postal problems. |
| Details |
AVR installed a secure e-mail system used by the client and provided training on its use. |
| Result |
By despatching all transcripts via the secure email system, transcripts are delivered immediately and with added security, and costs of postage are reduced. | |
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| Service Delivery Improvements | 10 August 2007 |
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| Requirements |
Clients frequently contact AVR to find out whether tapes have been received and to check progress on their transcripts. |
| Details |
We have now implemented an online tracking system, enabling clients to log on to their own account and check progress. |
| Results |
Our online tracking system saves time and costs spent on making telephone enquiries. Our online secure email system enables immediate receipt of the transcript with the benefit of added security. | |
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| Developing Transcription Solutions | 12 September 2007 |
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| Requirements |
The increase in demand for DVD transcription required us to adapt our visual transcription software to enable speedy and accurate transcription. |
| Details |
We researched and purchased various software packages to enable our transcribers to directly input text whilst simultaneously viewing the DVD through their PC monitors. In addition we have the means to dub from DVD onto audio cassette and then visually check the text and gestures on the PC monitor using various software packages. |
| Result |
These solutions give us the versatility to transcribe even the poorest recording, as we have options for improving the sound quality by dubbing onto audio cassette if necessary. | |
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